Driver Support Specialist - Growth & Dispatch

Swift Transportation; Memphis (TN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Stock Purchase Plan

Tuition assistance

Wellness programs

Flexible Spending Account

Military leave

Vendor discounts

Volunteer opportunities

Job summary

Swift Transportation is seeking a patient, detail-oriented dispatch support specialist to assist drivers during evenings and weekends, ensuring loads are delivered safely and on time. You will respond to driver questions, dispatch on pre-planned routes and handle data entry and paperwork with accuracy.

We value strong communication, teamwork and problem-solving under pressure, with a comprehensive benefits package and opportunities for career growth within a leading truckload carrier in the

Qualifications

• Previous related experience in call center and/or transportation operations preferred.
• Must have strong communication skills.
• Must be able to work in high pressure situations.
• Must possess strong problem solving skills.
• Must be self-motivated.
• Must be detail-orientated.
• High School Diploma or equivalent required.

Responsibilities

• Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.
• Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
• Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
• Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
• Hand off appropriate information to next shift.
• Promote driver safety at all times.
• Proactively work to assist others in achieving the organization's objective.

Skills

Communication skills

Self-motivated

Detail-oriented

Education

High School Diploma or equivalent

Job description

Swift Transportation is seeking a patient, detail-oriented dispatch support specialist to assist drivers during evenings and weekends, ensuring loads are delivered safely and on time. You will respond to driver questions, dispatch on pre-planned routes and handle data entry and paperwork with accuracy.

We value strong communication, teamwork and problem-solving under pressure, with a comprehensive benefits package and opportunities for career growth within a leading truckload carrier in the