Customer Support Specialist (Extra Services ZEN Team)

Emerging Travel Group; United States; Remote; USD 6,400 - 8,700; Full time

Benefits offered by this job

Remote work

Great team

Flexible schedule

Competitive salary

Challenging tasks

Learning opportunities

Hotel discount

Job summary

RateHawk, a fast-growing international travel-tech company, seeks a Customer Support Specialist to keep clients happy and operations smooth. This remote role offers KPI-based bonus, opportunities for growth, and a flexible schedule.

Responsibilities include handling booking modifications, cancellations, and ancillary services; advising clients on bookings and our products; and communicating with suppliers and hotels. Remote work from home with a KPI-driven bonus.

Qualifications

• English proficiency upper intermediate (spoken and written).
• Soft skills: kindness, empathy, stress-resistance, politeness, responsibility.
• Ability to learn quickly and stay results-focused.
• Requires functioning computer and microphone.
• Understanding of travel business and booking systems is a plus.

Responsibilities

• Resolve client issues quickly: manage booking modifications, cancellations, and add-on services.
• Advise clients on bookings and products with expertise.
• Communicate with suppliers, hotels, and clients via email and phone.
• Use CRM systems and internal databases efficiently.

Skills

English Proficiency

Soft Skills

Quick Learner

Tech Requirements

Travel Knowledge

Job description

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Extra Services ZEN Team) to help us keep our clients happy and our operations smooth.

Who We Are:

We’re a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

What You’ll Do:

• Rapidly and effectively resolve client issues: Manage booking modifications, cancellations, and additional services requests;
• Advise clients: Provide expert advice on bookings and our products.
• Communicate: Engage with suppliers, hotels, and clients via email and phone.
• Work with systems: Utilize CRM systems and our internal databases efficiently.

What We’re Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Tech Requirements: A functioning computer and microphone.
• Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

What We Offer:

• Remote Work: Work from the comfort of your home
• Great Team: Join a young and active team of super specialists
• Flexible Schedule: 2 days-on after 2-days off from 9 a.m. to 9 p.m. GMT+3
• Competitive Salary: Earn a base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
• Perks: Enjoy corporate discounts on hotels and other services

The Process:

• Application and Assessment: You’ll receive an assessment link when you apply. If there’s a match, you’ll be invited to an interview with our HR.
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Interview results and offer!

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If this sounds like the perfect fit for you, we’d love to hear from you!