Customer Support Specialist | Travel | Remote

Memory Makers; Los Angeles (CA); On-site; USD 20,000 - 65,000; Full time

Benefits offered by this job

Travel agent certification

Access to travel discounts

Supportive online community

Job summary

A growing travel company seeks a Customer Support Specialist to assist clients with inquiries and bookings in a fully remote setting. Responsibilities include responding to customer questions, troubleshooting travel issues, and maintaining high professionalism. The ideal candidate should possess strong communication skills, be tech-savvy, and work independently. The position offers flexibility, full training, and access to travel perks. Join us if you love helping people and have a passion for travel!

Qualifications

• Prior experience in customer service or the travel industry is a plus.
• Must be 18+ and authorized to work in the United States.
• Comfortable using online tools and booking portals.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Provide accurate information about travel bookings.
• Troubleshoot common client issues as needed.

Skills

Strong communication skills

Tech-savvy

Ability to work independently

Tools

CRM systems

Online tools

Job description

Customer Support Specialist | Travel | Remote

$20,000.00/yr - $65,000.00/yr

Location: Remote – USA Based

Schedule: Flexible | Part-Time or Full-Time Options

We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

We’re looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.

Key Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and elevate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy

Preferred Qualifications

• Prior experience in customer service or the travel industry is a plus (but not required)
• Strong communication skills and ability to work independently
• Comfortable using online tools, booking portals, and CRM systems
• Tech‑savvy with a quiet, professional home workspace
• Passionate about helping others and delivering great service
• Must be 18+ and authorized to work in the United States

What We Provide

• Full training and ongoing mentorship
• Travel agent certification (if desired)
• Access to travel discounts and perks
• Supportive online community and tools to help you succeed

Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.