Customer Support Representative

TechDSF; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

TechDSF is seeking a Customer Support Representative to be the first line of contact for clients through email and live chat. You will resolve issues, answer inquiries, and ensure exceptional service delivery that drives customer satisfaction and loyalty.

You will maintain CRM records, collaborate with sales and technical teams, and continually expand knowledge of TechDSF’s solutions to provide expert assistance.

Qualifications

• Strong written and verbal communication skills.
• Customer-first mindset with proven problem-solving abilities.
• Ability to manage multiple interactions while maintaining quality.

Responsibilities

• Provide timely responses to customer queries via email and live chat.
• Resolve customer concerns efficiently and escalate complex issues as needed.
• Maintain accurate records of customer interactions in the CRM.
• Engage proactively to offer solutions, upsell services, and gather feedback.
• Work with sales and technical teams to ensure seamless support.
• Continuously expand knowledge of TechDSF’s services to provide expert assistance.

Skills

Strong communication

Customer-first attitude

Problem-solving

Tools

Email management tools

Live chat platforms

Job description

Join TechDSF as a Customer Support Representative and be the first line of contact for our clients through email and live chat support.

Join TechDSF as a Customer Support Representative and be the first line of contact for our clients through email and live chat support. You will be responsible for resolving issues, answering inquiries, and ensuring exceptional service delivery that drives customer satisfaction and loyalty.

02 RESPONSIBILITIES

Provide timely responses to customer queries via email and live chat.

Resolve customer concerns efficiently and ESCALATE complex issues to relevant teams as necessary.

Maintain accurate records of customer interactions and follow-ups in the CRM system.

Engage proactively with customers to offer solutions, upsell services, and gather feedback.

Work closely with sales and technical teams to ensure seamless customer service.

Continuously expand your knowledge of TechDSF’s services and solutions to provide expert assistance.

03 REQUIREMENTS

Strong communication skills, both written and verbal.

Proven problem-solving abilities with a customer-first mindset.

Familiarity with email management tools and live chat platforms.

Ability to manage multiple customer interactions simultaneously while maintaining quality.

Previous experience in customer support, sales, or technical assistance is a plus.

04 WHY TECH DSF

Be part of an innovative and supportive team.

Access growth and development opportunities.

Work with cutting-edge technology and solutions.

Help us turn customer challenges into success stories! At TechDSF, your role as a Customer Support Representative will be vital in making a lasting impact on both our clients and the company

• Customer Success and Support

01 / What happens next

Four steps, and you always know which one you are on.

STEP 01

Send an introduction

Email the role with a short account of what you have built and what you want to build next.

STEP 02

A conversation

We talk about problems you have solved, and how you explain a trade-off.

STEP 03

Meet the team

You speak with the people you would work with, about the work you would do.

STEP 04

An offer, in writing

Scope, terms and start date agreed before anyone starts.

Start a project with Tech DSF. START A PROJECT.

Software, AI, cloud, automation or security — tell us the outcome you need and we will design, build and operate the system that delivers it.