Sales Team Lead

Intellipet; United States; Remoto; USD 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote leadership

Health, dental, vision, life, anddis/

401(k) match

Paid time off

Descrizione del lavoro

Intellipet is seeking a remote, full-time sales leader to guide a distributed outbound call center team selling service-animal and emotional-support-animal products. This role emphasizes coaching, performance management, and achieving revenue and KPI targets.

Shifts run Monday through Sunday, 7 AM–11 PM CST, including evenings, weekends, and holidays. You will develop agents, monitor performance, conduct coaching sessions, and drive process improvements to maximize results.

Competenze

• 3+ years outbound call center sales leadership experience.
• Proven coaching to improve sales performance and KPI metrics.
• Experience managing KPIs, quotas, conversions, and quality metrics.
• Ability to address performance gaps and maintain accountability.
• Strong sales judgment and frontline seller credibility.
• Open availability across Mon–Sun 7 AM–11 PM CST.

Mansioni

• Lead, coach, and develop a remote outbound sales team.
• Monitor performance and identify coaching priorities.
• Conduct call reviews, roleplays, and targeted feedback.
• Set clear expectations and manage performance gaps.
• Support escalations and reinforce sales standards.
• Partner with management on goals and process improvements.
• Maintain team accountability for policies and performance.

Conoscenze

Leadership

Coaching

Performance management

KPI tracking

Sales leadership

Remote team management

Descrizione del lavoro

Full-Time | Fully Remote | $45,000–$60,000 annually | Shifts assigned within Mon–Sun, 7 AM–11 PM CST; evenings, weekends, and holidays required

About the Role

Lead a remote outbound call center sales team serving customers seeking service-animal and emotional-support-animal related products and services. This is a working sales leadership role focused on coaching, performance management, accountability, and consistent execution against revenue and KPI targets.

Minimum Qualifications

• 3+ years of outbound call center sales experience with formal or substantial leadership responsibility
• Demonstrated success coaching sales representatives to improve measurable performance
• Experience managing individual and team KPIs, quotas, conversion, productivity, or quality metrics
• Ability to address performance gaps directly, set expectations, and follow through on accountability
• Strong sales judgment, objection-handling knowledge, and credibility with frontline sellers
• Open availability across operating hours: Monday–Sunday, 7 AM–11 PM CST

What You’ll Do

• Lead, coach, and develop a remote outbound sales team
• Monitor sales performance and identify coaching priorities
• Conduct call reviews, roleplays, and targeted feedback
• Set clear expectations and manage performance gaps
• Support escalations and reinforce sales standards
• Partner with management on goals and process improvement
• Maintain team accountability for policies and performance

Preferred Experience

• Current or former sales team lead, floor supervisor, assistant manager, sales coach, senior sales representative, or performance coach with real leadership ownership
• Insurance, healthcare, travel, timeshare, financial services, or other high-volume phone sales experience
• Remote call center leadership experience

Why Join Us

• Fully remote leadership opportunity
• Direct influence on sales performance and agent development
• Health, dental, vision, life, and disability insurance
• 401(k) match and paid time off

Hiring Process

Applicants complete a short online assessment through TestGorilla before interview consideration. Candidates who advance should be prepared to discuss specific coaching interventions, performance-management decisions, sales results, and leadership judgment.

As set forth in Intellipet’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categories is as follows:

A 'disabled veteran' is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A 'recently separated veteran' means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An 'active duty wartime or campaign badge veteran' means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An 'Armed forces service medal veteran' means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.