Customer Support Specialist - Data Entry & Returns

UniFirst Corp.; Owensboro (KY); On-site; USD 30,000 - 38,000; Full time

Job summary

UniFirst Corp. is seeking a Customer Service Representative (CSR) to handle inbound and outbound customer inquiries via phone and e-mail, providing professional service and accurate data entry.

The role includes order entry, returns processing, and contributing to problem resolution in a supportive team environment. The position requires strong data entry skills, proficiency with Microsoft Word, Excel, and Access, and may involve experience with AS400 systems.

Qualifications

• One or more years of related experience and/or training in customer service.
• Equivalent combination of education and experience.
• Proficient in computer programs such as Word, Excel, and Access.

Responsibilities

• Handle inbound/outbound inquiries via phone and e-mail in a professional, service-oriented manner.
• Provide accurate data entry and order entry; process returns and assist with problem resolution.
• Troubleshoot and respond to customers in a timely manner; maintain confidentiality where required.

Skills

Data entry

Verbal communication

Written communication

Teamwork

Independent work

Education

Associate’s degree

Equivalent experience

Tools

Microsoft Word

Excel

Access

AS400 System

Job description

UniFirst Corp. is seeking a Customer Service Representative (CSR) to handle inbound and outbound customer inquiries via phone and e-mail, providing professional service and accurate data entry.

The role includes order entry, returns processing, and contributing to problem resolution in a supportive team environment. The position requires strong data entry skills, proficiency with Microsoft Word, Excel, and Access, and may involve experience with AS400 systems.