Customer Service Representative

UniFirst; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses.

Job summary

UniFirst is seeking a Customer Service Representative to handle inbound and outbound customer inquiries by phone and email, ensuring professional and service-oriented support. The role includes data entry, order processing, and processing returns, with overtime as necessary.

Ideal candidates will have an Associate’s degree or equivalent experience, strong communication skills, and proficiency with Word/Excel; AS400 is a plus. The position supports team goals and safety compliance.

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• 1+ year of related experience and/or training in the field.
• Proficiency in Word, Excel and Access; AS400 beneficial.
• Ability to communicate effectively in writing and verbally.
• Ability to read, analyze and interpret written instructions.
• Strong mathematical ability with basic arithmetic operations.
• Detail oriented with good prioritization and organizational skills.
• Ability to work independently and maintain confidentiality.

Responsibilities

• Handle inbound/outbound inquiries via phone and email professionally.
• Maintain excellent data entry skills.
• Process customer returns and manage inventory updates.
• Troubleshoot and respond to customers promptly.
• Assist with receptionist duties when needed.
• Be flexible and able to work overtime; participate in safety activities.

Skills

Data entry

Verbal communication

Written communication

Attention to detail

Prioritization

Organization

Independence

Color discernment

Education

Associate’s degree

Tools

Microsoft Word

Excel

Access

AS400 System

Job description

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone and e-mail. You will be responsible for providing adequate customer service in a professional manner. Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing.

Responsibilities

• Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner
• Excellent Data entry skills required
• Handle and process customer returns into inventory
• Troubleshoot and respond to customers in a timely manner
• Be dependable and very flexible in an ever-changing environment
• Provide coverage for the receptionist position on an intermittent basis
• Prioritize and organize, be detail oriented, work as part of a team, and have a CAN-DO attitude
• Will be required to work overtime as necessary
• Given the nature of Customer Service, there may be circumstances where same day notification of overtime is required.
• This position requires the ability to maintain confidential information.
• Will be required to perform other duties as requested, directed, or assigned.
• Must be willing and able to actively participate in plant-wide safety activities.
• There may be circumstances that require Customer Service Team Members to enter the Production Area. During these circumstances, the employee is required to utilize any PPE that is mandatory or required in that department

Qualifications

Requirements

• Associate’s degree; or equivalent combination of education and experience
• One or more Years related experience and/or training in the field
• Equivalent combination of education and experience.
• Should be proficient in computer programs, such as Microsoft Word, Excel, and Access.
• Experience with AS400 System beneficial
• Must possess the ability to effectively communicate verbally and in writing.
• Ability to read, analyze, and interpret written instruction.
• Requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions, both verbal and written.
• Must be detailed and possess the ability to prioritize.
• Good organizational skills.
• Self-motivated, with the ability to work independently
• Must possess the ability to distinguish between colors
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits & Perks

• 401K with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at [e-mail] or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at [phone] to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.