Customer Service Representative

UniFirst Corp.; Owensboro (KY); On-site; USD 30,000 - 38,000; Full time

Job summary

UniFirst Corp. is seeking a Customer Service Representative (CSR) to handle inbound and outbound customer inquiries via phone and e-mail, providing professional service and accurate data entry.

The role includes order entry, returns processing, and contributing to problem resolution in a supportive team environment. The position requires strong data entry skills, proficiency with Microsoft Word, Excel, and Access, and may involve experience with AS400 systems.

Qualifications

• One or more years of related experience and/or training in customer service.
• Equivalent combination of education and experience.
• Proficient in computer programs such as Word, Excel, and Access.

Responsibilities

• Handle inbound/outbound inquiries via phone and e-mail in a professional, service-oriented manner.
• Provide accurate data entry and order entry; process returns and assist with problem resolution.
• Troubleshoot and respond to customers in a timely manner; maintain confidentiality where required.

Skills

Data entry

Verbal communication

Written communication

Teamwork

Independent work

Education

Associate’s degree

Equivalent experience

Tools

Microsoft Word

Excel

Access

AS400 System

Job description

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone and e-mail. You will be responsible for providing adequate customer service in a professional manner. Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing.

• Handle inbound/outbound inquiries through both phone and e-mail in a professional and service oriented manner
• Excellent Data entry skills required
• Handle and process customer returns into inventory
• Troubleshoot and respond to customers in a timely manner
• Be dependable and very flexible in an ever-changing environment
• Provide coverage for the receptionist position on an intermittent basis
• Prioritize and organize, be detail oriented, work as part of a team, and have a CAN-DO attitude
• Will be required to work overtime as necessary
• Given the nature of Customer Service, there may be circumstances where same day notification of overtime is required.
• This position requires the ability to maintain confidential information.
• Will be required to perform other duties as requested, directed, or assigned.
• Must be willing and able to actively participate in plant-wide safety activities.
• There may be circumstances that require Customer Service Team Members to enter the Production Area. During these circumstances, the employee is required to utilize any PPE that is mandatory or required in that department

Qualifications

Experience

• One or more Years related experience and/or training in the field
• Equivalent combination of education and experience.
• Should be proficient in computer programs, such as Microsoft Word, Excel, and Access.
• Experience with AS400 System beneficial

Education

• Associate’s degree; or equivalent combination of education and experience

Additional Requirements

• Must possess the ability to effectively communicate verbally and in writing.
• Ability to read, analyze, and interpret written instruction.
• Requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions, both verbal and written.
• Must be detailed and possess the ability to prioritize.
• Good organizational skills.
• Self-motivated, with the ability to work independently
• Must possess the ability to distinguish between colors
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at [e-mail] or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at [phone] to let us know the nature of your request.