Customer Support Specialist – Calm, Results‑Driven Solutions

ResinSmart; Fort Worth (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

ResinSmart in Fort Worth is seeking a customer support representative to manage customer queries and complaints effectively. This role requires excellent communication skills and the ability to handle multiple priorities, ensuring customer satisfaction through proactive engagement.

The successful candidate will have proven experience in customer support and strong phone handling skills. Join us to help maintain our high standards and strong customer relationships.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Track record of over-achieving quota.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints and provide appropriate solutions.

Skills

Customer orientation

Active listening

Phone contact handling

Communication skills

Time management

Education

High school diploma

Job description

ResinSmart in Fort Worth is seeking a customer support representative to manage customer queries and complaints effectively. This role requires excellent communication skills and the ability to handle multiple priorities, ensuring customer satisfaction through proactive engagement.

The successful candidate will have proven experience in customer support and strong phone handling skills. Join us to help maintain our high standards and strong customer relationships.