Customer Experience Advocate — Calm, Solutions-Driven

Kforce Inc; San Antonio (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

401(k)

Life insurance

Disability insurance

Paid time off

Paid sick leave

Job summary

Kforce Inc. in San Antonio, TX is seeking a Customer Experience Representative to be the first point of contact for customers, resolving issues with professional and empathetic communication to ensure a positive experience. You will document interactions and help drive improvements while staying calm under pressure.

Join a dynamic support team in a fast-paced environment, providing excellent service across phone, chat, and email channels and contributing to product and service enhancements.

Qualifications

• 1+ years of experience in a customer service, contact center, or support role (preferred but not required)
• Strong verbal and written communication skills
• High emotional intelligence and active listening skills
• Tech-comfortable - able to learn and navigate multiple systems/tools
• Reliable, organized, and a proactive problem-solver
• Ability to remain calm and professional under pressure

Responsibilities

• Respond promptly to customer inquiries via phone, chat, or email with professionalism and care
• Resolve customer concerns related to orders, services, promotions, or general support
• Accurately document customer interactions and resolutions in internal systems
• Participate in daily team huddles to share insights and updates on customer experience trends
• Escalate complex issues appropriately and follow up to ensure resolution
• Analyze feedback to help identify recurring issues and improvement opportunities

Skills

Customer service

Active listening

Communication

Tech-savvy

De-escalation

CRM software

Ticketing systems

Tools

CRM software

Ticketing systems

Job description

Kforce Inc. in San Antonio, TX is seeking a Customer Experience Representative to be the first point of contact for customers, resolving issues with professional and empathetic communication to ensure a positive experience. You will document interactions and help drive improvements while staying calm under pressure.

Join a dynamic support team in a fast-paced environment, providing excellent service across phone, chat, and email channels and contributing to product and service enhancements.