Customer Support Specialist: Calm Resolutions & CRM Pro

Domino's; Point Pleasant (NJ); On-site; USD 34,000 - 42,000; Full time

Job summary

Domino's in Pt Pleasant, NJ is seeking a Customer Service Representative to join our store team. You will respond to inquiries via phone, email, and chat, process orders and refunds, and maintain CRM records with accuracy and care.

You will collaborate across departments to resolve issues, document interactions, and provide thoughtful customer service in a fast-paced environment requiring a calm, professional demeanor.

Qualifications

• Requires strong communication skills and empathy for customers.
• Experience with CRM systems and basic computer tasks.
• High school diploma or equivalent is required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Handle customer complaints with patience and understanding
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update CRM records
• Identify priority issues and escalate when necessary
• Provide feedback to management on recurring issues
• Participate in ongoing training to enhance service skills
• Contribute by assisting during shifts with food preparation as needed

Skills

Communication skills

Problem-solving

CRM proficiency

Customer empathy

Multitasking

Time management

Positive attitude

Education

High school diploma or equivalent

Tools

CRM software

Job description

Domino's in Pt Pleasant, NJ is seeking a Customer Service Representative to join our store team. You will respond to inquiries via phone, email, and chat, process orders and refunds, and maintain CRM records with accuracy and care.

You will collaborate across departments to resolve issues, document interactions, and provide thoughtful customer service in a fast-paced environment requiring a calm, professional demeanor.