Customer Care Specialist – Support, Retention & Solutions

Alta Resources; Fort Myers, Northern (FL, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Alta Resources in Fort Myers, FL is seeking a Customer Care Representative to deliver professional service and sales support to customers via calls, email, and data entry.

The role supports an Alta client, resolves issues, maintains CRM records, and contributes to customer retention through accurate, timely responses and proactive communication.

Strong communication, problem-solving, and attention to detail are essential in a fast-paced team environment and in meeting service metrics.

Qualifications

• Experience in customer service or support roles is required or preferred.
• Ability to communicate clearly, both verbally and in writing.
• Basic data entry, order processing, and CRM usage skills are needed.

Responsibilities

• Handle inbound and outbound calls, emails, and order validation.
• Provide product support and address customer inquiries with empathy and accuracy.
• Update reports and maintain CRM records with attention to detail.
• Escalate complex issues per client guidelines and resolve to ensure retention.
• Assist with cross-functional coordination and data analysis as needed.

Skills

Customer service

Communication

Problem solving

Sales support

Education

High school diploma

Tools

CRM software

MS Excel

Job description

Alta Resources in Fort Myers, FL is seeking a Customer Care Representative to deliver professional service and sales support to customers via calls, email, and data entry.

The role supports an Alta client, resolves issues, maintains CRM records, and contributes to customer retention through accurate, timely responses and proactive communication.

Strong communication, problem-solving, and attention to detail are essential in a fast-paced team environment and in meeting service metrics.