Storefront Customer Care Specialist

Domino's; Perth Amboy (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Domino's Perth Amboy is seeking a dedicated Customer Service Representative to join our store team. You will be the primary contact for customers, handling inquiries by phone, email, and chat with professionalism.

Responsibilities include processing orders, refunds, and exchanges, maintaining detailed records, and escalating complex issues as needed. Flexibility for evenings and weekends is preferred to support peak hours.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Ability to multi-task in fast-paced environment.
• Experience with customer service software.
• Willingness to work evenings and weekends.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Process orders, refunds, and exchanges accurately.
• Escalate complex issues to appropriate departments.
• Maintain detailed records of interactions and transactions.
• Collaborate with team to improve service processes.
• Stay updated on product knowledge and policies.
• Assist in resolving customer complaints.
• Participate in ongoing training to enhance skills.

Skills

Communication

Problem solving

Multi-tasking

Detail oriented

Customer focus

Empathy

Education

HS Diploma

Tools

CRM software

Typing speed

Email tools

Job description

Domino's Perth Amboy is seeking a dedicated Customer Service Representative to join our store team. You will be the primary contact for customers, handling inquiries by phone, email, and chat with professionalism.

Responsibilities include processing orders, refunds, and exchanges, maintaining detailed records, and escalating complex issues as needed. Flexibility for evenings and weekends is preferred to support peak hours.