Customer Experience & Support Specialist

Domino's; Union (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

Domino's in Union, NJ is seeking a friendly Customer Service Representative to be the primary contact for customers, delivering high-quality service via phone, email, and chat.

You will respond to inquiries, provide accurate product and policy information, process orders and refunds, and maintain detailed records while collaborating with team members to boost satisfaction and loyalty. Ongoing training will help you grow in a fast-paced, customer-focused environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Active listening and empathy for customers.
• Patience and composure in challenging situations.
• Proficient in basic computer skills and customer service software.
• High school diploma or equivalent.
• Previous customer service experience preferred.
• Customer service certifications are a plus.
• Ability to work in a fast-paced environment.
• Team player with a customer-focused mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Process orders, refunds, and exchanges efficiently.
• Identify and escalate complex issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction and loyalty.
• Stay updated on product knowledge and company policies to provide accurate information.
• Assist in resolving customer complaints and concerns with patience and empathy.
• Participate in ongoing training and development programs to enhance customer service skills.

Skills

Verbal communication

Written communication

Active listening

Customer service

Education

High school diploma

Tools

CRM software

Job description

Domino's in Union, NJ is seeking a friendly Customer Service Representative to be the primary contact for customers, delivering high-quality service via phone, email, and chat.

You will respond to inquiries, provide accurate product and policy information, process orders and refunds, and maintain detailed records while collaborating with team members to boost satisfaction and loyalty. Ongoing training will help you grow in a fast-paced, customer-focused environment.