Customer Service Pro - Fast-Paced Pizza Support

Domino's; Preston (ID); On-site; USD 19,000 - 25,000; Full time

Job summary

Domino's is seeking a Customer Service Representative to be the friendly face and voice for our local franchise. You will handle inquiries, process orders, and resolve issues with a focus on creating positive customer experiences.

The role rewards quick thinking, product knowledge, and teamwork in a fast-moving environment. You will document customer interactions in our CRM, collaborate with other departments to meet customer needs, and contribute to ongoing training and process improvements.

Qualifications

• Clear communication skills both verbal and written
• Ability to handle customer inquiries and provide information accurately
• Strong problem-solving and conflict-resolution abilities
• Familiarity with CRM software and basic computer skills
• Capability to multitask in a fast-paced environment
• Willingness to learn product offerings and policies
• Attention to detail in documenting interactions

Responsibilities

• Be the friendly face and voice of the brand, resolving inquiries quickly.
• Transform unhappy customers into satisfied ones with effective solutions.
• Process orders, returns, and exchanges with accuracy and speed.
• Coordinate with departments to route requests to the right teams.
• Maintain up-to-date knowledge of product offerings and promotions.
• Document customer interactions in the CRM system accurately.
• Identify tricky issues and escalate to management when needed.
• Participate in team trainings to improve service quality.
• Contribute ideas to improve customer service playbooks.
• Strive to meet and exceed performance goals and quality standards

Skills

Communication

Customer service

Problem solving

CRM system

Multitasking

Tech savvy

Attention to detail

Team player

Flexibility

Education

High school diploma or equivalent

Tools

CRM software

Job description

Domino's is seeking a Customer Service Representative to be the friendly face and voice for our local franchise. You will handle inquiries, process orders, and resolve issues with a focus on creating positive customer experiences.

The role rewards quick thinking, product knowledge, and teamwork in a fast-moving environment. You will document customer interactions in our CRM, collaborate with other departments to meet customer needs, and contribute to ongoing training and process improvements.