Customer Care Specialist: Fast, Empathetic Support

Domino's; Old Bridge (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Domino's is hiring a Customer Service Representative in Old Bridge, NJ. You will be the primary contact for customers, handling inquiries, orders, returns, and policy questions with a focus on friendly, efficient service.

The role requires strong communication, problem-solving abilities, and the patience to manage concerns across phone, email, and chat. Weekend/holiday flexibility is a plus in this fast-paced store setting.

Qualifications

• Excellent verbal and written communication is required.
• Strong problem-solving abilities and attention to detail.
• Active listening and empathy to resolve concerns on first contact.
• Familiarity with customer service software and basic computer skills.
• Ability to multitask in a fast-paced environment.
• High school diploma or equivalent.
• Previous customer service experience preferred.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Answer inquiries via phone, email, and chat.
• Address concerns with empathy and strive for first-contact resolution.
• Provide accurate information about products, services, and policies.
• Process orders, returns, and exchanges efficiently.
• Escalate complex issues to appropriate departments.
• Maintain records of interactions and transactions.
• Collaborate with the team to improve service processes.
• Stay up-to-date on product knowledge and policies.
• Meet or exceed customer satisfaction metrics.
• Participate in ongoing training and development.

Skills

Clear communication

Problem solving

Active listening

CRM software

Multitasking

Organization

Customer focus

Composure under pressure

Basic math

Education

High school diploma or equivalent

Tools

CRM software

Job description

Domino's is hiring a Customer Service Representative in Old Bridge, NJ. You will be the primary contact for customers, handling inquiries, orders, returns, and policy questions with a focus on friendly, efficient service.

The role requires strong communication, problem-solving abilities, and the patience to manage concerns across phone, email, and chat. Weekend/holiday flexibility is a plus in this fast-paced store setting.