Store Customer Service Pro - Friendly & Efficient

Domino's; Englishtown (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

Domino's in Englishtown, New Jersey, is seeking a friendly and empathetic Customer Service Representative to join the team. You will be the vital link between the company and customers, providing exceptional support and ensuring a positive experience.

Responsibilities include answering calls, emails, and chats; processing orders, returns, and exchanges; maintaining CRM records; and staying informed on products and policies to help customers with purchases while achieving high satisfaction

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems, including CRM software and ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patient and composed demeanor, even in challenging situations.
• High school diploma or equivalent.
• Previous customer service experience preferred.
• Customer service certifications are a plus.
• Familiarity with our company's products or services is beneficial.

Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly and professionally.
• Listen attentively to customer inquiries, concerns, and feedback.
• Resolve customer issues efficiently or elevate to appropriate departments when necessary.
• Maintain accurate records of customer interactions using our CRM system.
• Process orders, returns, and exchanges according to company policies.
• Provide product information and assist customers with their purchasing decisions.
• Collaborate with team members to improve customer service processes.
• Stay updated on company products, services, and policies to provide accurate information.
• Achieve and maintain high customer satisfaction ratings.

Skills

Communication

Active listening

Problem solving

Multitasking

Customer service

Product knowledge

Education

High school diploma or equivalent

Tools

CRM software

Ticketing systems

Job description

Domino's in Englishtown, New Jersey, is seeking a friendly and empathetic Customer Service Representative to join the team. You will be the vital link between the company and customers, providing exceptional support and ensuring a positive experience.

Responsibilities include answering calls, emails, and chats; processing orders, returns, and exchanges; maintaining CRM records; and staying informed on products and policies to help customers with purchases while achieving high satisfaction