Storefront Customer Support Specialist

Domino's; Rahway (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Domino's in Rahway, New Jersey is hiring a friendly Customer Service Representative to join our team on site. You will respond to customer inquiries via phone, email, and chat, document interactions, and help resolve issues with empathy and accuracy.

You will process orders, refunds, and exchanges while maintaining knowledge of products and policies, working with other departments to ensure customer satisfaction and meeting key performance metrics.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience is preferred.
• Excellent verbal and written communication skills are essential.
• Strong active listening and problem-solving abilities are important.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Listen actively to customer concerns and provide appropriate solutions or escalate issues when necessary.
• Process orders, refunds, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to ensure customer satisfaction and resolve complex issues.
• Document customer interactions and maintain accurate records in the CRM system.
• Identify and communicate common customer issues to improve products and services.
• Meet or exceed performance metrics related to call handling time, customer satisfaction, and resolution rates.

Skills

Customer service

Active listening

Problem solving

Multitasking

CRM software

Written communication

Team player

Empathy

Time management

Education

High school diploma or equivalent

Tools

CRM software

Email

Chat applications

Job description

Domino's in Rahway, New Jersey is hiring a friendly Customer Service Representative to join our team on site. You will respond to customer inquiries via phone, email, and chat, document interactions, and help resolve issues with empathy and accuracy.

You will process orders, refunds, and exchanges while maintaining knowledge of products and policies, working with other departments to ensure customer satisfaction and meeting key performance metrics.