Customer Support Specialist - Call Center (TX, Full-Time)

Equus; Houston (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

Equus Workforce Solutions is seeking a Customer Service Representative for our call center in Texas. The position involves answering calls and emails, verifying information, and guiding clients through eligibility and scheduling local orientations.

Ideal candidates have a HS diploma or GED and at least 6 months of customer service experience, preferably in a call center. Strong communication, data entry, and multitasking skills are essential for this on-site, full-time role in Houston.

Qualifications

• HS diploma or GED required; some college preferred.
• 6 months or more experience in customer service, preferably in a call center.
• Strong written and verbal communication skills; phone skills; listening; data entry; customer focus.
• Ability to explain procedures, answer questions, and provide information.
• Capable of maintaining accurate written records and adhering to guidelines.

Responsibilities

• Answer calls and emails; obtain client information and interview clients.
• Determine eligibility by comparing client information to guidelines.
• Schedule clients for local Employment and Training Program Orientations.
• Refer clients to third-party workforce services.
• Explain procedures and provide information to clients.
• Maintain and update records following established guidelines.
• Maintain and improve quality by adhering to standards and suggesting improvements.
• Stay updated on new programs and participate in discussions.
• Other duties as assigned.

Skills

Verbal Communication

Written Communication

Phone Skills

Listening

Data Entry

People Skills

Customer Focus

Attention to Detail

Multi-tasking

Professionalism

Education

HS Graduate or GED

Some college or undergraduate degree

Job description

Equus Workforce Solutions is seeking a Customer Service Representative for our call center in Texas. The position involves answering calls and emails, verifying information, and guiding clients through eligibility and scheduling local orientations.

Ideal candidates have a HS diploma or GED and at least 6 months of customer service experience, preferably in a call center. Strong communication, data entry, and multitasking skills are essential for this on-site, full-time role in Houston.