Client Care & Support Specialist

Wet Willie's; Georgia; On-site; USD 36,000 - 54,000; Full time

Job summary

Wet Willie's in Houston, TX is seeking a Client Services Representative to handle after-the-sale customer care, maintain records, and respond to inquiries. The role emphasizes accuracy, clear communication, and proactive problem solving.

The ideal candidate has customer service experience, data entry skills, and the ability to resolve issues promptly while maintaining a professional demeanor and teamwork oriented approach.

Qualifications

• High School diploma or GED; some college preferred.
• Strong written and oral communication.
• Ability to solve customer problems promptly and accurately.
• Attention to detail and good organizational skills.

Responsibilities

• Respond to questions; assist customers with features and installation.
• Provide one-call resolution to build long-term customer relations.
• Use Windows-based apps, intranet apps, and billing systems to process inquiries.
• Maintain productivity, QA scores, and attendance.
• Maintain professional appearance and conduct.
• Work well in a team-focused environment.

Skills

Customer service

Data entry

Verbal communication

Problem solving

Documentation

Listening

Phone skills

Conflict resolution

Education

High School diploma or GED

Some college

Tools

CRM software

Windows applications

Job description

Wet Willie's in Houston, TX is seeking a Client Services Representative to handle after-the-sale customer care, maintain records, and respond to inquiries. The role emphasizes accuracy, clear communication, and proactive problem solving.

The ideal candidate has customer service experience, data entry skills, and the ability to resolve issues promptly while maintaining a professional demeanor and teamwork oriented approach.