Customer Service Representative - Call Center

Equus; Houston (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

Equus Workforce Solutions is seeking a Customer Service Representative for our call center in Texas. The position involves answering calls and emails, verifying information, and guiding clients through eligibility and scheduling local orientations.

Ideal candidates have a HS diploma or GED and at least 6 months of customer service experience, preferably in a call center. Strong communication, data entry, and multitasking skills are essential for this on-site, full-time role in Houston.

Qualifications

• HS diploma or GED required; some college preferred.
• 6 months or more experience in customer service, preferably in a call center.
• Strong written and verbal communication skills; phone skills; listening; data entry; customer focus.
• Ability to explain procedures, answer questions, and provide information.
• Capable of maintaining accurate written records and adhering to guidelines.

Responsibilities

• Answer calls and emails; obtain client information and interview clients.
• Determine eligibility by comparing client information to guidelines.
• Schedule clients for local Employment and Training Program Orientations.
• Refer clients to third-party workforce services.
• Explain procedures and provide information to clients.
• Maintain and update records following established guidelines.
• Maintain and improve quality by adhering to standards and suggesting improvements.
• Stay updated on new programs and participate in discussions.
• Other duties as assigned.

Skills

Verbal Communication

Written Communication

Phone Skills

Listening

Data Entry

People Skills

Customer Focus

Attention to Detail

Multi-tasking

Professionalism

Education

HS Graduate or GED

Some college or undergraduate degree

Job description

Customer Service Representative - Call Center

• Full-time
• State Location: TX
• Compensation: USD 22.77 - USD 2,277 - hourly

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

- Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information. - Determines eligibility by comparing client information to established guidelines - Schedules clients for Employment and Training Program Orientations available locally to their area of residence - Refers clients to third party workforce services providers - Informs clients by explaining procedures; answering questions; providing information - Maintains an accurate written record of the transaction following established guidelines - Maintains communication equipment by reporting problems - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures - Updates job knowledge by studying new programs that become available; participating in employment and training discussions - Other duties as assigned

Education - HS Graduate or GED required, some college or undergraduate degree is a plus - 6 months or more experience in customer service, preferably in a Call Center environment, required - Workforce or other Human Services experience is a plus Qualifications - Strong written and Verbal Communication skills; Phone Skills ; Listening ; Data Entry Skills; People Skills; Informing; Customer Focus; Customer Service; Attention to Detail; Professionalism; Multi-tasking Travel Requirements - Minimal Travel Work Environment And Physical Demands - Must be able to sit or stand for long periods of time. - 80% of the day will be spent sitting or standing while talking on the phone

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].

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