Customer Support Specialist — Call Center Excellence

ViWinTech Windows & Doors; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

ViWinTech Windows & Doors in New York seeks a polite call center representative to assist customers with questions, complaints, and product issues. You will listen actively, provide accurate responses, and strive to create a positive caller experience.

Role requires strong communication, CRM proficiency, and the ability to manage multiple calls while meeting service metrics. Teamwork, reliability, and adaptability are essential for success and growth within the company.

Qualifications

• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficiency with computers, especially CRM software, and strong typing skills.
• Ability to diffuse tense situations and manage time effectively.
• Fluency in multiple languages may be desired.

Responsibilities

• Answering or making calls to learn about and address client needs or complaints.
• Responding efficiently and accurately, explaining solutions and ensuring clients feel supported.
• Active listening, confirming information, and diffusing angry callers as needed.
• Building lasting relationships with clients and team members.
• Using software, databases, scripts, and tools appropriately.
• Meeting call center metrics while providing excellent service.
• Making sales or recommendations that fit client needs.
• Participating in training to expand knowledge of the company and role.
• Adhering to all company policies and procedures.

Skills

Customer service

Active listening

Verbal communication

Written communication

CRM software

Typing

Time management

Multilingual abilities

Education

High school diploma or equivalent

Tools

CRM software

Job description

ViWinTech Windows & Doors in New York seeks a polite call center representative to assist customers with questions, complaints, and product issues. You will listen actively, provide accurate responses, and strive to create a positive caller experience.

Role requires strong communication, CRM proficiency, and the ability to manage multiple calls while meeting service metrics. Teamwork, reliability, and adaptability are essential for success and growth within the company.