Front Office & CSR: Customer Experience Specialist

Window World; Town of Wausau (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Paid time off

Bonus based on performance

Training & development

Job summary

Window World is seeking a Front Office/Customer Service Representative to support current and potential customers with high-volume inbound/outbound calls and CRM data entry. You will schedule appointments and log customer information to ensure accurate records and a smooth customer experience.

In this role, you will troubleshoot product and service issues across departments by clarifying and documenting complaints, determining causes, expediting solutions, and following up to ensure customer

Qualifications

• Experience in customer service or front-office roles.
• Ability to use MS Word, Excel, and Outlook proficiently.
• Experience with CRM software and data entry.
• Strong communication and problem-solving skills.
• Energetic and positive with a customer-first mentality.

Responsibilities

• Manage office systems and supervise staff in support of operations.
• Assist company accounting system, including accounts payable, accounts receivable and bank deposits.
• Become knowledgeable in products and ability to answer incoming phone questions of products, policies and services of the organization.
• Manage customer data and order history.
• Handle inbound and outbound calls using proper phone etiquette.
• Schedule sales appointments, product installations, and/or service appointments with both customers and the Window World team.
• Resolve customer issues by determining the cause of the problem, facilitating a resolution, and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into CRM.
• Skilled in social media content creation and paid advertising, with a strong understanding of how to generate engagement and leads.

Skills

Willingness to learn

Detail-oriented

Multitask

Customer service

Active listening

Critical thinking

Written and verbal communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Window World is seeking a Front Office/Customer Service Representative to support current and potential customers with high-volume inbound/outbound calls and CRM data entry. You will schedule appointments and log customer information to ensure accurate records and a smooth customer experience.

In this role, you will troubleshoot product and service issues across departments by clarifying and documenting complaints, determining causes, expediting solutions, and following up to ensure customer