Customer Experience Specialist — Flexible Scheduling

Window World of Cape Girardeau; Cape Girardeau (MO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

On-the-job training

Flexible scheduling

Performance bonuses

Full-time hours

Team culture events

Job summary

Window World is seeking a Customer Service Representative to help current and prospective customers through a high-volume call environment. You will schedule appointments, manage CRM records, and maintain product knowledge to ensure a positive, customer-first experience.

The role emphasizes courteous communication, problem resolution, and reliability, with opportunities to engage in team events and growth through on-the-job training and schedule flexibility.

Qualifications

• Energetic and positive with a customer-first mentality.
• Handle a high volume of inbound/outbound calls.
• Maintain product knowledge, policies, and services.

Responsibilities

• Handle inbound and outbound calls with proper phone etiquette.
• Maintain strong knowledge of products, policies, and services.
• Convert inquiries into in-home sales appointments.
• Schedule sales/install/service appointments with customers and team.
• Resolve customer issues and follow up with customers.
• Update customer accounts and input interactions into CRM.
• Prepare customer service call reports for management.

Skills

Customer service

Communication

CRM software

Phone etiquette

Appointment setting

Education

High school diploma or equivalent

Tools

CRM system

Job description

Window World is seeking a Customer Service Representative to help current and prospective customers through a high-volume call environment. You will schedule appointments, manage CRM records, and maintain product knowledge to ensure a positive, customer-first experience.

The role emphasizes courteous communication, problem resolution, and reliability, with opportunities to engage in team events and growth through on-the-job training and schedule flexibility.