Digital Support Specialist – Sales & Customer Care

Charter Communications, Inc.

United States

On-site

USD 35,000 - 60,000

Full time

9 days ago

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Job summary

Charter Communications, Inc. is seeking a Digital Support Specialist to enhance sales by efficiently handling orders and customer inquiries. You will collaborate across departments to promote products and services while upholding company policies.

This role supports growth through exceptional service and effective issue resolution. Office-based with variable hours, including weekends; strong English communication and adaptability are essential to succeed in a fast-paced environment supporting

Qualifications

Requires high school diploma or equivalent.
2+ years in sales or customer service.
Fluent English with strong reading, writing and speaking.
Excellent organizational and multitasking capabilities.
Ability to work both independently and collaboratively.
Effective problem resolution skills for customer inquiries.
Demonstrate sound judgment and prioritize tasks effectively.

Responsibilities

Employ sales strategies to enhance product and service offerings and share successful techniques with colleagues.
Contribute to customer satisfaction and retention improvements.
Process orders for cable, internet, voice, and mobile services with new customers and partners.
Address order issues across vendors to optimize delivery of digital products.