Billing Operations Lead

Charter Communications, Inc.; San Antonio (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Charter Communications, Inc. is seeking a Billing Supervisor in San Antonio, TX to lead a high-volume billing contact center and execute payment strategies. You will guide staffing, coaching, and performance to achieve service and financial goals.

The role requires developing a culture of accountability, collaborating with cross-functional teams, and driving process improvements in billing operations. Excellent leadership and communication are essential.

Responsibilities

• Manage large amounts of incoming calls, voicemails, and email inquiries.
• Build and maintain a high performing team of engaged empowered employees.
• Hire and train new employees.
• Develop a positive culture of purpose and accountability to results.
• Actively remove obstacles and build skills to improve customer experience.
• Build informal leadership within the team and work collaboratively with leaders from cross functional teams.
• Manage key performance indicators to consistently meet and exceed objectives.
• Proactively own and drive projects and programs that align with strategic business initiatives.
• Understand the payment/billing environment and be capable of building familiarity with product/service offerings.
• Lead team training to improve industry knowledge and skills.
• Identify deficiencies in skills among representatives and work to improve individuals’ capabilities through coaching, development, and training.
• Responsible for completed QA reviews and provide appropriate feedback to staff.
• Answer general questions and offer support to staff.
• Ability to engage in critical thinking to consider multiple options, sources, and possible solutions.
• Through a variety of tools monitor and review workload to ensure that all procedures are optimized.
• Possess and exhibit an exemplary level of integrity and discretion in handling confidential information.

Job description

Charter Communications, Inc. is seeking a Billing Supervisor in San Antonio, TX to lead a high-volume billing contact center and execute payment strategies. You will guide staffing, coaching, and performance to achieve service and financial goals.

The role requires developing a culture of accountability, collaborating with cross-functional teams, and driving process improvements in billing operations. Excellent leadership and communication are essential.