Billing Operations Supervisor

Charter Communications, Inc.; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Charter Communications, Inc. is seeking a Supervisor of Billing to lead a high- to mid-volume contact center in the Schertz, TX area. You will direct hiring, staffing, training, and maintaining a diverse workforce while driving strategic payment initiatives and customer experience.

The role emphasizes coaching, KPI management, and cross-functional collaboration to achieve organizational objectives. On-site work five days a week with potential travel and non-routine night/weekend coverage.

Qualifications

• Requires a high school diploma or GED; college preferred but not required.
• 4–5 years of call center, order fulfillment and customer service experience.
• Proven ability to coach and develop high-performing payment teams.
• Strong analytical skills and adaptability to market conditions.
• Fluent in Microsoft Office products, especially Excel; strong verbal and written communication.

Responsibilities

• Manage large volumes of calls, voicemails, and email inquiries.
• Build and maintain a high-performing, engaged team.
• Hire and train new employees.
• Develop a culture of accountability and results.
• Remove obstacles and improve customer experience.
• Lead cross-functional collaboration with other leaders.
• Manage KPIs to meet/exceed objectives.
• Own projects aligned with strategic initiatives.
• Understand billing/payment environments and offerings.
• Lead training to improve industry knowledge and skills.
• Identify skill gaps and coach staff to close them.
• Conduct QA reviews and provide feedback.
• Answer questions and support staff.
• Monitor workload to optimize procedures.
• Maintain integrity and discretion with confidential information.

Skills

Excel

Verbal communication

Written communication

Analytical skills

Team leadership

Coaching

Multi-tasking

Call center experience

Customer service

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Charter Communications, Inc. is seeking a Supervisor of Billing to lead a high- to mid-volume contact center in the Schertz, TX area. You will direct hiring, staffing, training, and maintaining a diverse workforce while driving strategic payment initiatives and customer experience.

The role emphasizes coaching, KPI management, and cross-functional collaboration to achieve organizational objectives. On-site work five days a week with potential travel and non-routine night/weekend coverage.