Customer Support Specialist

AMMEGA; West Caldwell (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, and Vision insurance

Life insurance

Employer-paid Short- and Long-Term DIS

Job summary

AMMEGA in New Jersey is seeking a Customer Support Specialist to facilitate information requests, quotations, and orders by interacting with customers, the sales team, and vendors. You will handle order processing and maintain accurate customer files.

The role emphasizes strong communication, problem-solving, and a collaborative mindset, with paid training and benefits described in the posting. You will contribute to timely order fulfillment and vendor coordination.

Qualifications

• High School Diploma and/or at least four years of relevant experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility.
• Ability to deliver what is promised.

Responsibilities

• Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
• Processing customer orders accurately and timely.
• Researching customer order history and reviewing inventory for availability.
• Maintaining and updating customer files.
• Following up on orders in progress and communicating order statuses with outside sales staff.
• Interacting extensively with vendors and customers.
• Performing product research through contact with our vendors.
• Obtaining pricing on purchases, generating and following up on quotes.
• Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
• Verifying accuracy of order when receiving vendor products.
• Allocating cost of inventory to orders.
• Transferring stock to other branches upon request.

Skills

Excellent verbal and written comms

Analytical thinking

Team spirit

Customer focus

Learning agility

Deliver what is promised

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

CUSTOMER SUPPORT SPECIALIST. As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:

• Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
• Processing customer orders accurately and timely.
• Researching customer order history and reviewing inventory for availability.
• Maintaining and updating customer files.
• Following up on orders in progress and communicating order statuses with outside sales staff.
• Interacting extensively with vendors and customers.
• Performing product research through contact with our vendors.
• Obtaining pricing on purchases, generating and following up on quotes.
• Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
• Verifying accuracy of order when receiving vendor products.
• Allocating cost of inventory to orders.
• Transferring stock to other branches upon request.

We are looking for you to have:

• High School Diploma and/or at least four (4) years of previous experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility.
• Ability to deliver what is promised.
• Drive for change and innovation.
• Ability to build relationships through collaboration.

What we offer you:

The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.

Other benefits include:

• Paid training.
• Medical, Dental, and Vision insurance.
• Life insurance.
• Employer-paid Short- and Long-Term Disability insurance.