Customer Solutions & Orders Specialist

Ammega Group; Carol Stream (IL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer‑paid Short‑ and Long‑Term Dis

401(k) with company match

Tuition reimbursement

Paid time off

Paid training

Job summary

AMMEGA is seeking a Customer Support Specialist to facilitate information requests, quotes, and orders by coordinating with customers, sales, and vendors. This role involves processing orders, researching history and inventory, and maintaining files to ensure accurate, timely delivery.

You will interact with vendors and customers, obtain pricing, and follow up on quotes and overdue invoices while delivering professional phone, email, and clerical support during standard office hours.

Qualifications

• Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem‑solving skills.
• Leadership acumen.
• Positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility.
• Ability to deliver what is promised.
• Drive for change and innovation.
• Ability to build relationships through collaboration.

Responsibilities

• Facilitate customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors.
• Process customer orders accurately and timely.
• Research customer order history and review inventory for availability.
• Maintain and update customer files.
• Follow up on orders in progress and communicate order statuses with outside sales staff.
• Interact extensively with vendors and customers.
• Perform product research through contact with our vendors.
• Obtain pricing on purchases, generate and follow up on quotes.
• Answer the phones timely and professionally throughout office hours; filing, faxing, e‑mailing, and various other office and clerical duties to be completed as needed.
• Verify accuracy of order when receiving vendor products.
• Allocate cost of inventory to orders.
• Transfer stock to other branches upon request.
• Contacting customers to collect invoices that are past due.

Skills

Communication

Problem solving

Leadership

Teamwork

Learning agility

Customer focus

Relationship building

Adaptability

Education

Associate’s/bachelor’s degree

4+ years of experience

Tools

Word

Excel

Outlook

Job description

AMMEGA is seeking a Customer Support Specialist to facilitate information requests, quotes, and orders by coordinating with customers, sales, and vendors. This role involves processing orders, researching history and inventory, and maintaining files to ensure accurate, timely delivery.

You will interact with vendors and customers, obtain pricing, and follow up on quotes and overdue invoices while delivering professional phone, email, and clerical support during standard office hours.