Customer Solutions Associate

AMMEGA; Burlington (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid training

Medical, dental, and vision insurance

Life insurance

Disability insurance

401k with company match

Tuition reimbursement

Paid time off

Job summary

AMMEGA in Burlington, NC is seeking a Customer Support Specialist to facilitate information requests, quotes, and orders by coordinating with customers, sales, and vendors. You will handle orders via fax, email, or phone and ensure accuracy and timeliness.

The role requires strong communication, analytical thinking, and collaboration; you will build relationships, process orders, follow up on statuses, and support inventory and pricing activities.

Qualifications

• Associate’s or Bachelor’s degree strongly preferred and/or at least four years of previous experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Receive and process customer orders via multiple channels.
• Research order history and verify inventory availability.
• Maintain and update customer files.
• Communicate order status with sales staff and vendors.
• Obtain pricing for purchases and generate quotes.
• Assist with accounts receivable by contacting customers for past due invoices.

Skills

Verbal communication

Written communication

Leadership

Team collaboration

Customer focus

Learning agility

Education

Associate’s or Bachelor’s degree

Tools

Word

Excel

Outlook

Job description

JOB DESCRIPTION

For our MIR and AMMEGA Customer Service team, we are currently looking for a CUSTOMER SUPPORT SPECIALIST. As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:

• Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
• Processing customer orders accurately and timely.
• Researching customer order history and reviewing inventory for availability.
• Maintaining and updating customer files.
• Following up on orders in progress and communicating order statuses with outside sales staff.
• Interacting extensively with vendors and customers.
• Performing product research through contact with our vendors.
• Obtaining pricing on purchases, generating and following up on quotes.
• Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
• Verifying accuracy of order when receiving vendor products.
• Allocating cost of inventory to orders.
• Transferring stock to other branches upon request.
• Contacting customers to collect invoices that are past due.

We are looking for you to have:

• Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Leadership acumen.
• Positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility.
• Ability to deliver what is promised.
• Drive for change and innovation.
• Ability to build relationships through collaboration.

What we offer you:

The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.

Other benefits include:

• Paid training.
• Medical, Dental, and Vision insurance.
• Life insurance.
• Employer-paid Short- and Long-Term Disability insurance.
• 401k with company match.
• Tuition reimbursement.
• Paid time off.

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law.