Customer Solutions Associate

Ammega Group; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, Vision insurance

401k with company match

Paid time off

Job summary

AMMEGA seeks a Customer Support Specialist to facilitate customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors.

The role requires strong communication, analytical thinking, and a customer-focused mindset, with opportunities for growth within a global network and ongoing training.

Qualifications

• Degree strongly preferred and/or 4+ years of experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Leadership acumen and positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility and adaptability.
• Ability to deliver what is promised and drive change.
• Ability to build relationships through collaboration.

Responsibilities

• Communicate with customers to receive orders for products and installations by fax, e-mail, phone, or from sales staff.
• Process customer orders accurately and timely.
• Research order history and review inventory for availability.
• Maintain and update customer files.
• Follow up on orders and communicate statuses with outside sales staff.
• Interact extensively with vendors and customers.
• Obtain pricing on purchases, generate and follow up on quotes.
• Answer phones during office hours; perform clerical duties as needed.
• Verify order accuracy when receiving vendor products.
• Allocate inventory costs to orders and transfer stock between branches.
• Contact customers to collect overdue invoices.

Skills

Word/Excel/Outlook

Verbal and written communication

Analytical and problem-solving

Leadership acumen

Team collaboration

Customer focus

Learning agility

Education

Associate’s or Bachelor’s degree

4+ years experience

Job description

Job description

For our MIR and AMMEGA Customer Service team, we are currently looking for a

CUSTOMER SUPPORT SPECIALIST.

As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:

• Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
• Processing customer orders accurately and timely.
• Researching customer order history and reviewing inventory for availability.
• Maintaining and updating customer files.
• Following up on orders in progress and communicating order statuses with outside sales staff.
• Interacting extensively with vendors and customers.
• Performing product research through contact with our vendors.
• Obtaining pricing on purchases, generating and following up on quotes.
• Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
• Verifying accuracy of order when receiving vendor products.
• Allocating cost of inventory to orders.
• Transferring stock to other branches upon request.
• Contacting customers to collect invoices that are past due.

We are looking for you to have:

• Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Leadership acumen.
• Positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility.
• Ability to deliver what is promised.
• Drive for change and innovation.
• Ability to build relationships through collaboration.

What we offer you:

The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.

Other benefits include:

• Paid training.
• Medical, Dental, and Vision insurance.
• Life insurance.
• Employer-paid Short- and Long-Term Disability insurance.
• 401k with company match.
• Tuition reimbursement.
• Paid time off.

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law.