Customer Solution Specialist

Ammega Group; West Caldwell (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life insurance

401k with company match

Tuition reimbursement

Job summary

AMMEGA is seeking a Customer Support Specialist in New Jersey to facilitate information requests, quotes, and orders by engaging with customers, sales team, and vendors. You will process orders, verify details, and maintain files.

The ideal candidate has a high school diploma with four years of experience, strong Word, Excel, and Outlook skills, excellent communication, and a collaborative mindset. This role offers growth through training and company benefits.

Qualifications

• High School Diploma and/or four (4) years of experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Leadership acumen and positive team spirit.
• Entrepreneurial and customer focus with learning agility.
• Ability to deliver what is promised and drive change.

Responsibilities

• Facilitate requests for information, quotes, and orders with customers, sales, and vendors.
• Process customer orders accurately and timely.
• Research order history and review inventory for availability.
• Maintain and update customer files.
• Follow up on orders and communicate statuses with sales staff.
• Interact extensively with vendors and customers.
• Obtain pricing, generate quotes, and follow up.
• Answer phones and perform clerical duties as needed.
• Verify order accuracy when receiving vendor products.

Skills

Customer service

Communication

Problem solving

Team leadership

Learning agility

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

CUSTOMER SUPPORT SPECIALIST.

As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:

• Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
• Processing customer orders accurately and timely.
• Researching customer order history and reviewing inventory for availability.
• Maintaining and updating customer files.
• Following up on orders in progress and communicating order statuses with outside sales staff.
• Interacting extensively with vendors and customers.
• Performing product research through contact with our vendors.
• Obtaining pricing on purchases, generating and following up on quotes.
• Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
• Verifying accuracy of order when receiving vendor products.
• Allocating cost of inventory to orders.
• Transferring stock to other branches upon request.

We are looking for you to have:

• High School Diploma and/or at least four (4) years of previous experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Leadership acumen.
• Positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility.
• Ability to deliver what is promised.
• Drive for change and innovation.
• Ability to build relationships through collaboration.

What we offer you:

The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.

Other benefits include:

• Paid training.
• Medical, Dental, and Vision insurance.
• Life insurance.
• Employer-paid Short- and Long-Term Disability insurance.
• 401k with company match.
• Tuition reimbursement.