Customer Service Representative

AMMEGA; Reading (Berks County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Career advancement

On-the-job training

Educational support

Job summary

AMMEGA is seeking a Customer Service Representative (CSR) to support order management and customer service in a manufacturing environment. The role focuses on processing quotes and orders, providing product information, and coordinating across Sales, Engineering, and Product Management to resolve inquiries.

The ideal candidate demonstrates strong communication, analytical aptitude, and the ability to work independently or with teams.

Qualifications

• 2+ years of B2B customer service experience or a college degree.
• Strong verbal and written communication skills.
• Strong math, analytical, and technical aptitude.
• Ability to work independently and collaboratively.
• Experience with: D365 (ERP/MRP).
• Experience with order management systems.
• Proficiency with Microsoft Windows-based software.
• Authorization to work in the United States.

Responsibilities

• Process customer quote requests and purchase orders.
• Convert quotes into sales orders.
• Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.
• Provide customers with product information and transaction support.
• Maintain knowledge of products, pricing, policies, and procedures.
• Build strong customer relationships to increase loyalty and repeat business.
• Meet departmental KPIs and performance targets.
• Handle returns (RGAs), credits, and customer complaints.
• Support additional projects and responsibilities as assigned.

Skills

B2B customer service

Order management

Cross-functional coordination

Communication skills

Independent and collaborative work

Education

College degree

Tools

D365 ERP/MRP

Order management systems

Windows software

Job description

a Customer Service Representative (CSR) in a manufacturing environment, focused on order management, customer support, and cross-functional coordination.

Key Responsibilities

• Process customer quote requests and purchase orders.
• Convert quotes into sales orders.
• Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.
• Provide customers with product information and transaction support.
• Maintain knowledge of products, pricing, policies, and procedures.
• Build strong customer relationships to increase loyalty and repeat business.
• Meet departmental KPIs and performance targets.
• Handle returns (RGAs), credits, and customer complaints.
• Support additional projects and responsibilities as assigned.

Required Qualifications

• 2+ years of B2B customer service experience or a college degree.
• Strong verbal and written communication skills.
• Strong math, analytical, and technical aptitude.
• Ability to work independently and collaboratively.
• Experience with:
• D365 (ERP/MRP)
• Order management systems
• Proficiency with Microsoft Windows-based software.
• Authorization to work in the United States.

Preferred Qualifications

• Manufacturing industry experience.
• Commitment to continuous learning and product expertise.
• Adaptability and resourcefulness in a dynamic environment.

Core Competencies

The ideal candidate:

• Communicates effectively and follows through on commitments.
• Is results-oriented and deadline-driven.
• Prioritizes work efficiently.
• Solves problems and provides customer-focused solutions.
• Influences outcomes and collaborates across teams.
• Demonstrates accountability and integrity.
• Challenges the status quo to improve processes.
• Delivers exceptional service to key customers.
• Strives for excellence and continuous improvement.

Physical Requirements

• Primarily desk-based work involving sitting, typing, and communicating.
• Occasional standing, walking, reaching, bending, or lifting up to 10 pounds.
• Requires close vision and the ability to focus on detailed work.

What AMMEGA Offers

• Internal career advancement opportunities.
• On-the-job training.
• Educational support and continuous learning opportunities.