Customer Solution Specialist

Ammega Group; Carol Stream (IL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer‑paid Short‑ and Long‑Term Dis

401(k) with company match

Tuition reimbursement

Paid time off

Paid training

Job summary

AMMEGA is seeking a Customer Support Specialist to facilitate information requests, quotes, and orders by coordinating with customers, sales, and vendors. This role involves processing orders, researching history and inventory, and maintaining files to ensure accurate, timely delivery.

You will interact with vendors and customers, obtain pricing, and follow up on quotes and overdue invoices while delivering professional phone, email, and clerical support during standard office hours.

Qualifications

• Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem‑solving skills.
• Leadership acumen.
• Positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility.
• Ability to deliver what is promised.
• Drive for change and innovation.
• Ability to build relationships through collaboration.

Responsibilities

• Facilitate customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors.
• Process customer orders accurately and timely.
• Research customer order history and review inventory for availability.
• Maintain and update customer files.
• Follow up on orders in progress and communicate order statuses with outside sales staff.
• Interact extensively with vendors and customers.
• Perform product research through contact with our vendors.
• Obtain pricing on purchases, generate and follow up on quotes.
• Answer the phones timely and professionally throughout office hours; filing, faxing, e‑mailing, and various other office and clerical duties to be completed as needed.
• Verify accuracy of order when receiving vendor products.
• Allocate cost of inventory to orders.
• Transfer stock to other branches upon request.
• Contacting customers to collect invoices that are past due.

Skills

Communication

Problem solving

Leadership

Teamwork

Learning agility

Customer focus

Relationship building

Adaptability

Education

Associate’s/bachelor’s degree

4+ years of experience

Tools

Word

Excel

Outlook

Job description

Customer Support Specialist

For our Jason Industrial and AMMEGA Customer Service team, we are currently looking for a Customer Support Specialist. As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:

• Communicating with customers to receive orders for products and installations via fax, e‑mail, phone, or from sales staff.
• Processing customer orders accurately and timely.
• Researching customer order history and reviewing inventory for availability.
• Maintaining and updating customer files.
• Following up on orders in progress and communicating order statuses with outside sales staff.
• Interacting extensively with vendors and customers.
• Performing product research through contact with our vendors.
• Obtaining pricing on purchases, generating and following up on quotes.
• Answering the phones timely and professionally throughout office hours; filing, faxing, e‑mailing, and various other office and clerical duties to be completed as needed.
• Verifying accuracy of order when receiving vendor products.
• Allocating cost of inventory to orders.
• Transferring stock to other branches upon request.
• Contacting customers to collect invoices that are past due.

Qualifications

• Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem‑solving skills.
• Leadership acumen.
• Positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility.
• Ability to deliver what is promised.
• Drive for change and innovation.
• Ability to build relationships through collaboration.

Benefits

The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on‑the‑job training, educational support, and access to a global network.

• Paid training.
• Medical, Dental, and Vision insurance.
• Life insurance.
• Employer‑paid Short‑and Long‑Term Disability insurance.
• 401(k) with company match.
• Tuition reimbursement.
• Paid time off.

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law.