Customer Support Specialist

LRSolutions, LLC; Richfield Township (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A dynamic service provider in Ohio is seeking an Associate to provide administrative support and assist with sales account management. Responsibilities include developing new business relationships, coordinating sales functions, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills and a high degree of professionalism. This full-time position offers benefits including medical and vision insurance.

Qualifications

• High degree of professionalism required.
• Proficiency with Microsoft applications necessary.
• Excellent telephone and written communication skills are essential.

Responsibilities

• Assist in developing new business relationships with new customers.
• Work with Sales Account Managers to ensure customer satisfaction.
• Coordinate sales functions across departments.

Skills

Professionalism

Excellent communication skills

Customer relations skills

Organizational skills

Microsoft applications proficiency

Tools

Oracle

CPQ

HubSpot CRM

Job description

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This range is provided by LRSolutions, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $55,000.00/yr

Direct message the job poster from LRSolutions, LLC

Provide administrative support and assist sales account management in maintaining direct sales functions to meet customer expectations, assure satisfying relationships, and drive new sales and customers.

Conduct customer and prospect calls for Sales and Service. Coordinate sales functions across all departments.

Responsibilities

• Assist in developing new business relationships with new customers.
• Work directly with Sales Account Managers and current customers with the goal of customer satisfaction and retention.
• Work closely with all sales channels to support their selling processes.
• Assist Sales and Marketing on phone and electronic leads generated from marketing campaigns, including outbound calls to customers and prospects.
• Assist with sales transactions/paperwork.
• Utilize and assist with Oracle, CPQ, and HubSpot CRM for customer database to manage current and new accounts to maximize sales efforts.
• Provide input to management to develop programs to support new business and renewals.
• Communicate clearly and concisely with customers about sales, configuration issues, payment obligations, customer support, and other issues as they arise.
• Communicate clearly and concisely and interact professionally with other associates across departmental lines.
• Attend and participate in sales meetings, product, and sales training as necessary, including off-site.
• Work with Accounts Receivable, sales leader, and others for Buy/Sell dealership transfers, seat reductions/increases, cancellations, and overall coordination between sales channel departments.
• Perform other miscellaneous duties as assigned.

Requirements

• Must have a high degree of professionalism.
• Demonstrated proficiency using laptop, including Microsoft applications; network; and internet.
• Knowledge and use in accessing sales ordering and tracking systems.
• Excellent telephone and communication skills, both oral and written.
• Outstanding customer relations skills.
• Demonstrate a positive customer service attitude.
• Demonstrated high degree of organizational skills and ability to handle multiple tasks simultaneously.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Must be legally authorized to work in the US without sponsorship for employment visa status now or in the future.

Please no third-party recruiting agencies.

Referrals increase your chances of interviewing at LRSolutions, LLC by 2x

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Motor Vehicle Manufacturing and Wholesale Motor Vehicles and Parts

Benefits

• Medical insurance
• Vision insurance
• 401(k)
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