Customer Support Specialist

Pacer Group; Bloomfield (CT); On-site; USD 40,000 - 50,000; Part time

Job summary

A tech services company is seeking an Entry-Level IT Support Specialist to provide technical assistance and analyze feedback for improvement. The successful candidate will have at least 1 year of experience in technology support and a solid understanding of IT service processes. This position is contract-based and located in Bloomfield, Connecticut.

Qualifications

• 1+ years of experience in Technology Support or IT Helpdesk.
• Understanding of IT service delivery processes.
• Skills in inventory management and forecasting.

Responsibilities

• Provide technical support and customer service.
• Analyze survey data to improve processes.
• Manage documentation and procedure management.

Skills

Experience in Technology Support / IT Helpdesk / Technical Customer Support

Knowledge of technology products

Ability to work with enterprise tools

Strong process documentation skills

Ability to analyze feedback/survey data

Job description

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Responsibilities

• Experience in Technology Support / IT Helpdesk / Technical Customer Support (1+ years).
• Knowledge of technology products, services, and support processes (hardware, peripherals, tools, portals, etc.).
• Ability to work with enterprise tools (e.g., Ariba for procurement, Apex environment, admin portals, registration tools, survey platforms).
• Basic understanding of IT service delivery processes (incident handling, documentation, training, escalation).

Process & Analytical Skills

• Strong process documentation and procedure management skills.
• Ability to analyze feedback/survey data (e.g., HappyOrNot results, Zone surveys) and derive actionable insights.
• Skills in identifying process gaps and recommending improvements.
• Forecasting and inventory management skills (technology peripherals, stocking, ordering).

Seniority level

• Entry level

Employment type

• Contract

Job function

• Other

Industries

• IT Services and IT Consulting