Customer Support Specialist

Amazon Inc.; Dayton (OH); On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Full benefits

Flexible hours

Mentorship program

Job summary

Amazon Inc. in Dayton, OH is seeking a Customer Support Specialist to own and optimize the front line of sales marketing efforts. You will drive first-call resolutions, pursue referrals, and nurture a remote pipeline across cold calls, emails, and social outreach.

The role emphasizes experimentation with messaging, data-driven reporting, and close collaboration with leadership to align ad spend with revenue. Flexible hours and comprehensive benefits are included.

Qualifications

• 5 years of First Call Resolution experience
• Strong knowledge of sales marketing practices
• Comfort in fast-paced, problem-solving environment
• Willingness to ask questions to avoid costly mistakes
• Proven wins in Dayton, OH area

Responsibilities

• Chase the sales marketing whitespace no rep in OH has worked
• Stitch together a referral program Amazon customers want to share
• Walk the Dayton, OH territory and know it better than the map
• Prospect via cold calls, emails, and social selling to fill the remote pipeline
• Run experiments on sales marketing messaging and keep only what converts
• Build the Time Management report leadership checks before the OH review
• Keep a finger on competitor pricing across OH
• Close the loop between ad spend and revenue, dollar for dollar

Skills

First Call Resolution

Sales marketing

Remote project management

Job description

We empower our sales marketing team to experiment boldly, and this Customer Support Specialist seat is where that work begins. Take ownership, lean on your 5 years of First Call Resolution, and earn $58,000 - $82,000 as part of a team that grows with you.

Key Responsibilities

• Chase the sales marketing whitespace no rep in OH has worked
• Stitch together a referral program Amazon customers want to share
• Walk the Dayton, OH territory and know it better than the map
• Prospect via cold calls, emails, and social selling to fill the remote pipeline
• Run experiments on sales marketing messaging and keep only what converts
• Build the Time Management report leadership checks before the OH review
• Keep a finger on competitor pricing across OH
• Close the loop between ad spend and revenue, dollar for dollar

What You'll Bring

• Comfort owning the unglamorous middle of a remote project
• Solid understanding of sales marketing best practices and industry standards
• Comfort working in a fast-paced, question-everything environment
• A bias toward asking the dumb question before the expensive mistake
• Demonstrated wins in sales marketing work somewhere near Dayton, OH

Amazon exists for one stubborn reason: the sales marketing tools everyone settled for were never good enough, so we rebuilt them from Dayton, OH. Mentorship goes both ways at Amazon, and seniority never means having all the answers.

Open with $58,000 - $82,000, grow your Cultural Awareness under a mentor, lean on full benefits, and flex your hours the way grown-ups should.

Reopened and refreshed, the search for a mid-level candidate runs hot today.