Customer Support Specialist

Kedia Corporation; Pawtucket (RI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading corporation in Pawtucket, RI is seeking a Customer Service Representative to enhance customer satisfaction and resolve inquiries effectively. Key responsibilities include providing information about products, keeping detailed records of interactions, and addressing complaints. Successful candidates will excel in communication, possess strong analytical skills, and be able to thrive in a fast-paced environment. If you're passionate about customer service and ready for a rewarding experience, apply now.

Qualifications

• Ability to listen and understand others.
• Effective communication skills in verbal and written forms.
• Strong problem sensitivity and critical thinking skills.

Responsibilities

• Provide information to customers about products or services.
• Resolve complaints and ensure customer satisfaction.
• Maintain accurate records of customer interactions.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Critical Thinking

Writing

Social Perceptiveness

Tools

Contact center software

CRM software

Microsoft Excel

Job description

A leading corporation in Pawtucket, RI is seeking a Customer Service Representative to enhance customer satisfaction and resolve inquiries effectively. Key responsibilities include providing information about products, keeping detailed records of interactions, and addressing complaints. Successful candidates will excel in communication, possess strong analytical skills, and be able to thrive in a fast-paced environment. If you're passionate about customer service and ready for a rewarding experience, apply now.