Customer Success & Amazon Sales Support Specialist

Hagan Staffing; Pawtucket (RI); On-site; USD 35,000 - 55,000; Full time

Job summary

Hagan Staffing is seeking a Sales Assistant & Customer Support Rep in Pawtucket, Rhode Island. The ideal candidate will connect customers with our production team, handle orders, and resolve issues while providing exceptional service. Applicants should have 2–3 years of customer service or inside sales experience in a manufacturing context. Proficiency in Microsoft Office and CRM systems is required. Join us to contribute to customer satisfaction and team success in a dynamic, growing environment.

Qualifications

• 2–3 years of customer service or inside sales experience in manufacturing or related industry.
• Experience preparing quotes and following up with customers.
• Strong follow-through to ensure customer satisfaction.

Responsibilities

• Serve as the main point of contact for customers.
• Oversee customer support activities on e-commerce platforms.
• Process and monitor customer orders from start to finish.
• Proactively follow up with customers regarding their orders.
• Collaborate with production for accuracy and on-time delivery.
• Troubleshoot order or delivery problems effectively.
• Maintain accurate records in the order management system.

Skills

Customer service experience

Inside sales experience

Problem-solving

Clear communication

Organization

Microsoft Office

CRM usage

Team collaboration

Job description

Hagan Staffing is seeking a Sales Assistant & Customer Support Rep in Pawtucket, Rhode Island. The ideal candidate will connect customers with our production team, handle orders, and resolve issues while providing exceptional service. Applicants should have 2–3 years of customer service or inside sales experience in a manufacturing context. Proficiency in Microsoft Office and CRM systems is required. Join us to contribute to customer satisfaction and team success in a dynamic, growing environment.