Customer Experience Specialist

Kedia Corporation; Gary (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading corporation in the United States is seeking a Customer Service Representative to support a challenging and growth-oriented environment. The role involves interacting with customers, resolving inquiries, and managing service or billing complaints. Candidates should possess strong communication skills and the ability to use various software and tools effectively. This position offers an opportunity to innovate within the business services field and contribute to exceptional user experiences.

Qualifications

• Experience in customer service roles required.
• Knowledge of customer relationship management principles necessary.
• Ability to resolve complaints effectively.

Responsibilities

• Confer with customers by telephone or in person.
• Keep records of customer interactions.
• Resolve customers’ service or billing complaints.

Skills

Active Listening

Service Orientation

Critical Thinking

Writing

Negotiation

Tools

Contact center software

CRM software

Microsoft Excel

Job description

A leading corporation in the United States is seeking a Customer Service Representative to support a challenging and growth-oriented environment. The role involves interacting with customers, resolving inquiries, and managing service or billing complaints. Candidates should possess strong communication skills and the ability to use various software and tools effectively. This position offers an opportunity to innovate within the business services field and contribute to exceptional user experiences.