Customer Support Specialist

Financial Advisors Plus; Orlando (FL); On-site; USD 65,000 - 93,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible schedule

Job summary

Financial Advisors Plus is seeking a Customer Support Specialist in Florida to build a territory with focus and persistence. The role targets a candidate with about 5 years of experience and offers a salary between $65,000 and $93,000 along with real upward mobility.

You'll support mid-level account executives, monitor pricing, and develop scoring models that the team can rely on. The position emphasizes mentorship, benefits, and growth in a flexible environment.

Qualifications

• Confident communicator across email, calls, and in-person meetings.
• Experience with modern Project Management workflows and tooling.
• Ability to translate data into clear recommendations.

Responsibilities

• Monitor competitor pricing across Florida.
• Support mid-level account executives with prospecting and follow-up strategy.
• Develop a patience-driven scoring model the team believes.
• Run the mid-level account like it's the only one that matters.
• Test three subject lines, kill two, scale the winner.

Skills

Communication

Project management

Cross-functional collaboration

Churn reduction

CSAT reporting

Integrity

Job description

The Customer Support Specialist we're after at Financial Advisors Plus can build a FL territory from a list of names and a lot of nerve. For someone with 5 years and a ruthlessly-focused edge, this Customer Support Specialist job offers $65,000 - $93,000 and real upward mobility.

Key Responsibilities

• Keep a finger on competitor pricing across FL
• Support mid-level account executives with prospecting and follow-up strategy
• Stand up a Patience-driven scoring model the whole team believes
• Run the mid-level account like it's the only one that matters
• Test three subject lines, kill two, scale the winner

What You'll Bring

• Confident communicator across email, calls, and in-person meetings
• Hands-on experience with modern Project Management workflows and tooling
• Cross-functional ease, from Churn Reduction engineers to Account Management marketers
• Real proficiency with Churn Reduction, plus willingness to learn CSAT Reporting fast
• A FL work history, or strong reasons you'll thrive here anyway
• The integrity to flag your own mistakes first
• Comfort interpreting data and translating findings into clear recommendations

You won't find Financial Advisors Plus on every billboard, but inside sales marketing circles across FL, this problem-solving team is well known. Around Financial Advisors Plus, the loudest voice never automatically wins the sales marketing argument.

Come for $65,000 - $93,000, stay for the mentorship, the benefits, and the rare flexibility that makes Financial Advisors Plus an oddball-friendly place to grow.

As recently as today, Financial Advisors Plus reopened the doors on this one.