Customer Success Specialist

Employee Relations Associates, Inc.; Orange (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

Life Insurance

Short-term Disability

401(k)

Holiday Pay

Job summary

Employee Relations Associates, Inc. is seeking a Customer Success Specialist in California to build strong client relationships, manage orders, and work closely with Sales, Operations, and Finance to ensure outstanding service from order placement to delivery.

The role emphasizes problem solving, proactive communication, and contributing to business growth within a manufacturing environment.

Qualifications

• 2+ years of experience in Customer Success or related roles in a B2B environment.
• Experience in manufacturing, distribution, or supply chain is strongly preferred.
• Proficiency with ERP systems and MS Office applications.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as primary contact for assigned customers throughout the order lifecycle.
• Process customer orders accurately and ensure timely fulfillment and shipment.
• Collaborate with Sales, Operations, Supply Chain, Finance, and Warehouse to resolve inquiries.
• Provide order updates, shipping info, and delivery timelines to customers.
• Coordinate returns and customer cases from start to finish.
• Generate quotes and assist with pricing, availability, and inquiries.
• Monitor inventory and prioritize customer needs with internal teams.
• Build proactive, relationship-driven communication with customers.
• Identify opportunities to strengthen relationships and drive growth.
• Recommend process improvements to enhance CX and efficiency.

Skills

Customer relationship management

B2B customer service

Order management

Cross-functional collaboration

Verbal and written communication

Tools

NetSuite

SAP

Oracle

Microsoft Dynamics

Job description

Customer Success Specialist

We're partnering with a well-established, industry-leading manufacturer seeking a Customer Success Specialist to join its growing team.

This is an outstanding opportunity for a customer-focused professional who thrives on building relationships, solving problems, and delivering an exceptional customer experience. As a key member of the team, you'll collaborate closely with Sales, Operations, Supply Chain, Finance, and Warehouse teams to ensure customers receive best-in-class service from order placement through delivery.

This position offers excellent long-term career growth, competitive compensation, bonus potential, and a comprehensive benefits package.

What You'll Do

• Serve as the primary point of contact for assigned customers, delivering exceptional service throughout the order lifecycle.
• Process customer orders accurately while ensuring timely fulfillment and shipment.
• Partner with Sales, Operations, Supply Chain, Warehouse, and Finance to proactively resolve customer inquiries and order issues.
• Provide customers with order updates, shipping information, and delivery timelines.
• Coordinate returns (RMAs), customer cases, and issue resolution from start to finish.
• Generate quotes and assist customers with pricing, product availability, and order inquiries.
• Monitor inventory and collaborate with internal teams to prioritize customer needs.
• Build strong customer relationships through proactive communication and problem-solving.
• Identify opportunities to strengthen existing customer relationships and support business growth.
• Recommend process improvements that enhance customer experience and operational efficiency.

What We're Looking For

• 2+ years of experience in Customer Success, Customer Service, Customer Operations, Sales Support, Account Coordination, or Order Management within a B2B environment.
• Manufacturing, industrial, distribution, or supply chain experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, Microsoft Dynamics, or similar.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Bilingual (English/Spanish) is a plus but not required.

“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”