Customer Support Specialist

Energy Innovation Corp; Lincoln (NE); On-site; USD 54,000 - 84,000; Full time

Job summary

Citadel in Lincoln, NE seeks a mid-level Customer Support Specialist to influence how the sales marketing team operates and close deals through trust. You’ll bring a mortgage of experience in ROI framing and customer interactions, shaping conversations with buyers and internal stakeholders.

You’ll also collaborate with Help Scout and Talkdesk to align content and scoring with demand-generation goals, while running discovery calls to uncover budget and push deals forward.

Qualifications

• 4 years of Phone Etiquette práctica in a customer-facing role.
• Practical Help Scout skills sharpened in a partial-time setting.
• Comfortable presenting ideas to stakeholders at every level.
• A learner's pace that keeps up with shifting requirements.
• A keen eye for quality and consistency in output.

Responsibilities

• Frame the steady-handed ROI a Lincoln, NE CFO can defend internally.
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands.
• Partner with Help Scout specialists to align content with demand-generation goals.
• Trade weekly notes with product on what Lincoln buyers keep requesting.
• Field objections on price the way a mid-level pro does it.
• Stand up a Talkdesk-driven scoring model the whole team believes.
• Run discovery calls that uncover budget without asking for it.

Skills

Phone Etiquette

Stakeholder communication

Presentation to stakeholders

Learner mindset

Quality & consistency

Tools

Help Scout

Talkdesk

Job description

Selling isn't about pressure here; Citadel's Customer Support Specialist earns trust in Lincoln and lets the deal close itself. Bring 3 years to this NE Customer Support Specialist job and Citadel answers with $54,000 - $84,000 and a runway that keeps unrolling.

Key Responsibilities

• Frame the steady-handed ROI a Lincoln, NE CFO can defend internally
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Partner with Help Scout specialists to align content with demand-generation goals
• Trade weekly notes with product on what Lincoln buyers keep requesting
• Field objections on price the way a mid-level pro does it
• Stand up a Talkdesk-driven scoring model the whole team believes
• Run discovery calls that uncover budget without asking for it

What You'll Bring

• 4 years of Phone Etiquette práctica, plus a hunger for what's next
• Practical Help Scout skills sharpened in a part-time setting
• Comfortable presenting ideas to stakeholders at every level
• A learner's pace that keeps up with shifting requirements
• A keen eye for quality and consistency in your output

Citadel has spent 4 years turning sales marketing headaches into routine wins for clients across Lincoln, NE. As a mid-level Customer Support Specialist, you'll have a real voice in shaping how the sales marketing team operates.

Citadel offers $54,000 - $84,000 plus the autonomy to set your own schedule and the support to keep growing.

Fresh interview slots opened up this week for the Customer Support Specialist search.