Customer Support Specialist

Energy Innovation Corp; Fresno (CA); On-site; USD 66,000 - 104,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Job summary

Bain & Company in Fresno, CA is hiring a Customer Support Specialist to own multi-channel campaigns and steer prospects from interest to invoice. The role emphasizes inbound handling as a competitive sport with growth from mentorship and a strong benefits suite.

Salary ranges from $66,000 to $104,000 annually, with a path to increased ownership and leadership as part of the company ladder. This Fresno opening is active and being reviewed now.

Qualifications

• Churn reduction skills demonstrated in a fast-paced setting.
• Strong interpersonal communication in sales/marketing.
• Professional conduct with sensitive information.
• Team collaborator who eases mid-level reviews.

Responsibilities

• Track pipeline performance and report weekly to leadership.
• Set a weekly cadence to keep reps accountable.
• Advance prospects from interest to invoice without friction.
• Develop multi-channel campaigns to drive qualified leads.
• Share weekly notes with product on Fresno requests.
• Own the funnel from first click to closed-won.
• Run discovery calls to uncover budget without asking.

Skills

Churn reduction

Interpersonal skills

Professionalism

Discretion

Collaborative mindset

Job description

Pipeline doesn't build itself, which is exactly why Bain & Company is hiring a Customer Support Specialist who treats Inbound Call Handling like a competitive sport. The structure is built for growth: $66,000 - $104,000 now, sales marketing ownership soon, and a Bain & Company ladder that keeps adding rungs.

Key Responsibilities

• Track pipeline performance and report results to leadership each week
• Set the weekly cadence that keeps Bain & Company reps accountable
• Steer Bain & Company prospects from interest to invoice without friction
• Develop and execute multi-channel campaigns that drive qualified leads for Bain & Company
• Trade weekly notes with product on what Fresno buyers keep requesting
• Own the funnel from first click to closed-won, top to bottom
• Run discovery calls that uncover budget without asking for it

What You'll Bring

• Practical Churn Reduction skills sharpened in a temporary setting
• Demonstrated Interpersonal Skills expertise in a fast-moving sales marketing environment
• Professionalism, integrity, and discretion with sensitive information
• A collaborator who makes the mid-level review feel less like an exam

Out of a converted warehouse in Fresno, Bain & Company has quietly grown into a scrappy force shaping how sales marketing gets done. Ownership at Bain & Company means you fix the broken thing even when nobody assigned it to you.

At $66,000 - $104,000, with mentorship and a benefits suite to match, this Customer Support Specialist seat at Bain & Company is built for people who want to rise.

This Fresno, CA opening is current, active, and reviewing folks now.