Customer Success Specialist

Energy Innovation Corp; Logan (UT); Hybrid; USD 64,000 - 93,000; Full time

Benefits offered by this job

Remote flexibility

Job summary

CloudFirst Corp in Utah is seeking a mid-level Customer Success Specialist to drive value in a Logan-centric market. You will contribute to ROI reporting, guide the team toward value selling, and implement a Net Promoter Score–driven approach across the customer journey.

You will mentor the team, coach account executives, and help shape market strategies with data-backed insights, while enjoying remote-flexible arrangements in a role that blends analytics with hands-on customer care.

Qualifications

• Bachelor's degree in a related field, or equivalent practical experience.
• UT sensibility or genuine curiosity about the Utah market, especially Logan.
• Critical thinking and sound, independent judgment.
• Proven Empathy results, mentoring experience and escalation skills.
• Patience to mentor without taking over the keyboard.
• Hands-on proficiency with mentoring and escalation management.

Responsibilities

• Report on attribution and channel ROI to inform planning.
• Coach the Customer Success team to value selling over discounts.
• Establish a Net Promoter Score–driven scoring model.
• Own the UT relationships and market presence for the team.
• Conduct market research shaping sales and marketing strategies.
• Support mid-level account executives with prospecting and follow-up.
• Bridge empathy reporting with the CMO's storytelling.
• Turn churned logos into win-back targets with a plan.

Skills

UT market awareness

Critical thinking

Empathy

Mentoring

Escalation management

Education

Bachelor's degree or equivalent

Job description

A Customer Success Specialist at CloudFirst Corp sees a flat quarter and asks what Customer Journey Mapping the team forgot to use. At its core, this is a mid-level Customer Success Specialist job in UT that rewards 3 years with $64,000 - $93,000 and room to run.

Key Responsibilities

• Report on attribution and channel ROI to inform the $64,000 - $93,000 budget cycle
• Coach the Customer Success Specialist team off discounting and onto value selling
• Stand up a Net Promoter Score-driven scoring model the whole team believes
• Carry the UT number and the relationships that make it real
• Conduct market research to uncover trends shaping the sales marketing space
• Support mid-level account executives with prospecting and follow-up strategy
• Bridge Empathy reporting and the story your CMO needs to hear
• Turn churned sales marketing logos into win-back targets with a plan

What You'll Bring

• An UT sensibility, or genuine curiosity about this market
• Critical thinking skills and sound, independent judgment
• Proven Empathy results, ideally seasoned in Logan, UT
• Bachelor's degree in a related field, or equivalent practical experience
• The patience to mentor without taking over the keyboard
• Hands-on proficiency with Mentoring, ideally paired with Escalation Management

Long before sales marketing was fashionable, CloudFirst Corp was already solving it for businesses scattered across UT. Growth budgets at CloudFirst Corp are generous because a sharper Technical Support you means a stronger team.

Expect $64,000 - $93,000, yes, but also expect the kind of benefits and remote flexibility that make Mondays in Logan feel lighter.

We bumped this posting hours ago because the role is still very much open.