Customer Support Specialist

Paycom; Knoxville (TN); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Paycom is looking for a Software Support Specialist to provide first-line support for Vehlo software, resolving issues and coordinating with management and sales teams. Responsibilities include troubleshooting software problems, documenting work activity in CRM, and ensuring product scope remains on schedule.

The ideal candidate will possess a high school diploma, strong communication skills, and 0–2 years of experience. Remote work is offered, along with benefits including medical, dental, vision insurance, and 401(k) with company match.

Qualifications

• Strong verbal and written communication skills in Microsoft Office Suite or related software.
• Organization skills and attention to detail are essential.
• Ability to explain technical information to nontechnical staff.

Responsibilities

• Resolve software problems, escalates inquiries to technicians.
• Record data to analyze problems and track resolutions.
• Document all work activity in the company CRM.

Skills

Verbal and written communication skills

Organizational skills and attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Overview

The Software Support Specialist provides first-line support for Vehlo software, resolving issues, handling tickets, and collaborating with management and sales teams to improve product usage.

Responsibilities

• Resolve software problems, reassign or escalates advanced inquiries to appropriate technicians.
• Record data needed to analyze problems and track resolutions.
• Prepare, present, and report help desk/software issues and activity for management review.
• Demonstrate complete understanding of the software and handle all user inquiries.
• Work closely with management to ensure product/software scope and direction remain on schedule.
• Act as liaison for the sales team to evaluate and promote current promotional materials.
• Document all work activity in the company CRM to notify relevant personnel.
• Perform other software support agent duties as assigned.
• Travel up to 5% of time if required.

Qualifications

• 0–2 years of experience preferred.
• Strong verbal and written communication skills in Microsoft Office Suite or related software.
• Organizational skills and attention to detail.
• Interpersonal skills and ability to explain technical information to nontechnical staff.
• High school diploma or equivalent required.
• Processing/Software experience preferred.

Benefits Overview

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.

Work Environment & Physical Requirements

Remote work with dedicated safe workspace. Occasional travel (≈5%). Requires sitting and looking at a monitor for extended periods.

We’re an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law.

Employment may be contingent upon a background check in accordance with applicable laws.