Remote Software Support Specialist | Helpdesk & Sales Liaison

Paycom; Knoxville (TN); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Paycom is looking for a Software Support Specialist to provide first-line support for Vehlo software, resolving issues and coordinating with management and sales teams. Responsibilities include troubleshooting software problems, documenting work activity in CRM, and ensuring product scope remains on schedule.

The ideal candidate will possess a high school diploma, strong communication skills, and 0–2 years of experience. Remote work is offered, along with benefits including medical, dental, vision insurance, and 401(k) with company match.

Qualifications

• Strong verbal and written communication skills in Microsoft Office Suite or related software.
• Organization skills and attention to detail are essential.
• Ability to explain technical information to nontechnical staff.

Responsibilities

• Resolve software problems, escalates inquiries to technicians.
• Record data to analyze problems and track resolutions.
• Document all work activity in the company CRM.

Skills

Verbal and written communication skills

Organizational skills and attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Paycom is looking for a Software Support Specialist to provide first-line support for Vehlo software, resolving issues and coordinating with management and sales teams. Responsibilities include troubleshooting software problems, documenting work activity in CRM, and ensuring product scope remains on schedule.

The ideal candidate will possess a high school diploma, strong communication skills, and 0–2 years of experience. Remote work is offered, along with benefits including medical, dental, vision insurance, and 401(k) with company match.