Technical Support Representative

Vehlo; Troy, Northern (MI, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Vehlo in Troy, Michigan is hiring a Technical Support Specialist to join our Service Lane eAdvisor team. You will help ensure software quality, provide technical assistance to dealership clients, and gain hands-on experience across the full software development lifecycle in a customer-facing role. Responsibilities include testing beta releases, documenting defects, performing exploratory testing, and troubleshooting hardware and software issues.

This onsite role runs 7:30 a.m. to 3:30 p.m.

Qualifications

• Experience with Windows operating systems (Windows 7/8/10).
• Strong oral and written communication skills.
• Customer service mindset and ability to work onsite Monday–Friday 7:30 a.m.–3:30 p.m.

Responsibilities

• Test and validate beta-level software releases.
• Document bugs and defects found during testing.
• Conduct exploratory testing to identify issues in new releases.
• Provide technical support for Service Lane eAdvisor dealership clients.
• Respond to client requests via phone using remote desktop tools.
• Diagnose and resolve basic hardware and software issues.
• Participate in the software development lifecycle.

Skills

Windows OS

Communication skills

Customer service

Onsite work ability

Tools

Excel

Word

Remote desktop tools

Job description

We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We're out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable -just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we're reaching your goals faster than ever.

Being a Veep comes opportunity: Oportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

About this role

This role is ideal for individuals that are passionate about Computer Science, Information Technology, or a related field and are looking to gain hands-on experience in both software quality assurance and technical support.

The Technical Support Specialist plays a dual role-ensuring the quality of new software releases and providing technical assistance to dealership clients using Service Lane eAdvisor. This position offers valuable exposure to the full software development lifecycle and real-world problem-solving in a customer-facing environment.

What You'll Do:

• Perform testing and validation of beta-level software releases
• Execute test plans and document findings, including bugs and defects
• Conduct exploratory testing to identify issues and "break" new software releases
• Provide technical support and troubleshooting for Service Lane eAdvisor dealership clients
• Respond to client requests for assistance via phone using remote desktop tools
• Diagnose and resolve basic hardware and software issues
• Participate in the software development lifecycle
• Gain hands-on experience in software design and quality assurance

Travel Requirement: Less than 5%

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.

Qualifications

Required Skills:

• Experience using and configuring Windows 7, 8, and 10
• Experience installing applications and drivers on Windows systems
• Basic knowledge of wireless networking
• Proficiency with Microsoft Excel and Word
• Strong oral and written communication skills
• Customer service-oriented mindset
• Must be able to work onsite at the designated office location Monday through Friday from 7:30 a.m. to 3:30 p.m

Preferred Skills:

• Programming or Windows scripting experience
• Experience setting up wireless networks
• Previous help desk or technical support experience
• Medical, dental, vision, and life insurance
• 401(k) with company match

Paid time off and holidays

Training will be provided

Starting wage: $17/hour

Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.

Work Environment & Physical Requirements:

This role will be performed in an office-based environment depending on business needs.

• Ability to remain in a stationary position (sitting or standing) for extended periods
• Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
• Ability to view and interpret information on a computer screen for extended periods
• Ability to communicate effectively via phone, video, and written communication
• Ability to participate in virtual meetings with or without reasonable accommodation

Additional Information:

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Employment may be contingent upon a background check in accordance with applicable laws.

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.