Technical Support Representative

Paycom; City of Troy (NY); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) with company match

Paid time off and holidays

Training provided

Job summary

Paycom is offering a Technical Support Representative position in Troy, NY. This role is perfect for those passionate about IT, providing software quality assurance and support.

The successful candidate will be responsible for testing software, providing tech support for dealership clients, and diagnosing hardware/software issues. A starting wage of $17/hour is offered along with benefits like medical, dental, and 401(k) with company match.

Qualifications

• Experience using and configuring various Windows operating systems.
• Proficient in diagnostic and troubleshooting techniques.
• Effective verbal and written communication skills.

Responsibilities

• Perform testing and validation of software releases.
• Provide technical support to dealership clients.
• Respond to client requests using remote support tools.

Skills

Windows 7, 8, and 10 configuration

Application and driver installation on Windows

Basic knowledge of wireless networking

Proficiency in Microsoft Excel and Word

Strong communication skills

Customer service orientation

Job description

Job Details

Job Location: Service Lane eAdvisor - Troy, MI 48084. Technical Support Representative.

About this role

This role is ideal for individuals that are passionate about Computer Science, Information Technology, or a related field and are looking to gain hands‑on experience in both software quality assurance and technical support.

What You\'ll Do

• Perform testing and validation of beta-level software releases
• Execute test plans and document findings, including bugs and defects
• Conduct exploratory testing to identify issues and "break" new software releases
• Provide technical support and troubleshooting for Service Lane eAdvisor dealership clients
• Respond to client requests for assistance via phone using remote desktop tools
• Diagnose and resolve basic hardware and software issues
• Participate in the software development lifecycle
• Gain hands‑on experience in software design and quality assurance

Travel Requirement: Less than 5%.

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.

Qualifications (Required Skills)

• Experience using and configuring Windows 7, 8, and 10
• Experience installing applications and drivers on Windows systems
• Basic knowledge of wireless networking
• Proficiency with Microsoft Excel and Word
• Strong oral and written communication skills
• Customer service‑oriented mindset
• Must be able to work onsite at the designated office location Monday through Friday from 7:30 a.m. to 3:30 p.m.

Preferred Skills

• Programming or Windows scripting experience
• Experience setting up wireless networks
• Previous help desk or technical support experience

Eligible Employees May Receive

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays
• Training will be provided
• Starting wage: $17/hour

Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.

Work Environment & Physical Requirements

• Ability to remain in a stationary position (sitting or standing) for extended periods
• Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
• Ability to view and interpret information on a computer screen for extended periods
• Ability to communicate effectively via phone, video, and written communication
• Ability to participate in virtual meetings with or without reasonable accommodation

Additional Information

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Employment may be contingent upon a background check in accordance with applicable laws.

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.