Technical Support Representative

SupportFinity™; Oklahoma; On-site; USD 35,000 - 50,000; Full time

Job summary

SupportFinity™ is seeking a Technical Support Specialist to join their team in Oklahoma. You will provide support by provisioning equipment and software needed for clients to process payments.

The ideal candidate has 0-2 years of technical support experience, excellent communication skills, and enjoys working with clients. This role involves troubleshooting issues and installing payment solutions.

Qualifications

• 0-2 years of previous experience in a technical support role.
• Excellent verbal and interpersonal communication skills.
• Enjoys working with clients and sales reps over the phone.

Responsibilities

• Provision/deploy equipment & software for client payment processing.
• Install & train customers on payment solutions via phone and email.
• Troubleshoot network issues.

Skills

Technical support experience

Verbal communication skills

Interpersonal skills

Job description

Technical Support Specialist

We are looking for a Technical Support Specialist! Join an environment where innovative ideas are welcomed and where everyone has a voice in making our company the best team it can be.

What You’ll Do

• Provision/deploy equipment & software necessary to allow clients to process payments
• Navigate multiple systems to perform job function
• Install & train customers on payment solutions via phone and email
• Respond quickly and professionally to service requests through various channels
• Complete service reports ensuring prompt and thorough issue resolution and quality control
• Troubleshoot network issues
• Other duties as assigned

Qualifications

• 0-2 years of previous experience in a technical support role
• Excellent verbal and interpersonal communication skills
• Enjoys working with clients and sales reps over the phone
• Able to assess challenging situations and find opportunities for improvement
• Able to accurately follow customer workflows in a fast-paced environment

Equal Opportunity Employment

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.